Terms and Conditions
By registering an account or placing a wager with Royal Vegas Casino you accept the conditions below, which form a binding agreement between you and the operator. Please read them before you deposit.
Registration, eligibility and jurisdiction
One account per person, per household, per shared device and per IP address is permitted. Duplicate registrations are closed and any balance built on a duplicate account is forfeited to the extent our licensing conditions allow.
You confirm on registration that you are of legal gambling age where you live, that you are acting for yourself and not on behalf of another party, and that participation is not prohibited by the law applying to you. Determining the legality of your participation is your responsibility, not ours.
Access is blocked from jurisdictions where we do not hold the necessary permissions. Attempting to disguise your location through a VPN, proxy or falsified address is a material breach and results in closure of the account and voiding of associated wagers.
We may request verification documents at any point, including before a first withdrawal. Withdrawals are held until verification is complete, and accounts that remain unverified after 30 days may be suspended.
Deposits, withdrawals and dormant balances
Funds must originate from a payment method held in your own name. Third-party deposits are rejected and returned, and repeated attempts are treated as a possible money-laundering indicator that we are obliged to report.
Withdrawals are returned to the method used for the corresponding deposit wherever the provider supports it. Where that is not possible, an alternative in your name is agreed with our payments team. Processing times quoted in the cashier are our internal handling times and exclude the period your bank or provider takes to post the funds.
Balances remaining on an account with no login, deposit or wager for twelve consecutive months are treated as dormant. A monthly administrative charge may then apply, capped at the remaining balance, and we notify you in writing before the first charge is taken.
Royal Vegas Casino does not extend credit, does not pay interest on balances and does not operate accounts as a savings or transfer facility.
Bonuses, wagering requirements and abuse
Each promotion carries its own qualifying deposit, wagering multiplier, maximum stake while a bonus is active, game weightings and expiry period. Those specific terms sit alongside this document and take precedence where the two differ.
Unless a promotion states otherwise, bonus funds are wagered after cash, the maximum permitted stake during wagering is capped, and the maximum amount convertible from a no-deposit offer is limited. Breaching a stake cap voids the bonus and any winnings derived from it, though your cash balance is untouched.
Low-risk or equal-margin betting patterns — covering both outcomes on a table game, or clearing wagering through titles chosen solely for their volatility profile — are treated as abuse of the offer rather than skilled play.
Coordinated activity between accounts, exploitation of a pricing or software error, and use of automated play are all grounds for forfeiting bonus winnings and, in serious cases, for permanent closure.
Game integrity, errors and interruptions
Outcomes are produced by random number generators supplied by licensed studios and tested by independent laboratories. Server-side records are the definitive account of any round; where a client display disagrees with the server log, the server log governs.
Rounds interrupted by a connection loss are settled on the server according to the state reached at the point of interruption. Unresolved rounds are voided and stakes returned after a defined period.
Where a malfunction, misconfiguration or published-odds error affects a result, the affected wagers are void and stakes are returned. This applies whether the error operated in your favour or in ours.
Scheduled maintenance, emergency security work and instructions from a regulator may make some or all of the service unavailable without prior notice.
Complaints, governing law and amendments
Complaints go first to player support, which acknowledges receipt within 24 hours. Unresolved matters escalate to our complaints officer, who issues a written decision within eight weeks or sooner where our licence requires it.
If you remain dissatisfied, you may refer the matter to the alternative dispute resolution body named in our licensing footer, or directly to the relevant regulator among the Malta Gaming Authority, the Alderney Gambling Control Commission, the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario, depending on which entity holds your account.
This agreement is governed by the law of the licensing jurisdiction under which your account is held. Nothing here removes a consumer protection that the law of your country of residence grants you and does not permit you to waive.
We may amend these terms to reflect regulatory change, new products or operational needs. Material changes are notified by email or on-site message at least fourteen days in advance; continued use after that date constitutes acceptance, and you may close your account and withdraw your cash balance instead.
Where to get help
- Royal Vegas Casino player support — live chat 24/7 and email for account, payment and promotion queries
- Complaints officer — escalation channel for disputes not resolved by first-line support within 72 hours
- The alternative dispute resolution provider and licensing regulator listed in the site footer, for matters not settled internally